PAIA Manual & Access to Information

Overview

Session Telecoms (Pty) Ltd is committed to transparency, accountability, and compliance with applicable South African legislation, including:​

• The Promotion of Access to Information Act, 2 of 2000 (PAIA)

• The Protection of Personal Information Act, 4 of 2013 (POPIA)

• Applicable telecommunications legislation and regulatory requirements

This page explains how you can request access to records held by Session Telecoms.

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What is PAIA?

PAIA gives effect to your constitutional right to access information held by private bodies when that information is required for the exercise or protection of your rights.

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Session Telecoms will process all valid requests in accordance with PAIA, subject to certain limitations required by law.

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PAIA Manual

Our PAIA Manual provides detailed information on:​

• The categories of records we hold

• How to submit a request for access

• Applicable fees and timelines

• Grounds for refusal of access

• How we process and protect personal information

Download the Session Telecoms PAIA Manual​

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Information Officer

All PAIA requests must be directed to our Information Officer or Deputy Information Officers:​

Information Officer - Hanro Wentzel

Deputy Information Officers

• Teuns Moolman  

• Marinda Thysse

• legal@sessiontelecoms.co.za

Company Contact Details

Postal Address

PO Box 67046  
Highveld  
Centurion, Republic of South Africa

Physical Address

First Floor, Building A  
Lyttletown Office Park  
260 Shelanti Avenue  
Die Hoewes  
Centurion, Republic of South Africa

How to Request Access to Information

To request access to records:

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• Complete the official PAIA Request Form (Form 2)

• Provide sufficient details to identify the record

• Indicate the right you wish to exercise or protect

• Submit the form with proof of identity

Submit requests to:  legal@sessiontelecoms.co.za

Request Process

• Requests are evaluated by the Information Officer

• A response will be provided within 30 days

• This period may be extended where permitted by law

• You will be notified if any fees apply

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Fees​

Certain requests may require:

• A request fee

• Reproduction or search fees

• A deposit where applicable

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You will always be notified before any fees are charged.

Access Restrictions

Access to records may be refused where disclosure would:

• Infringe on personal privacy

• Compromise confidential or commercial information

• Expose trade secrets or intellectual property

• Jeopardise security or infrastructure

• Breach telecommunications laws or regulatory obligations

Telecommunications Regulatory Compliance

As a telecommunications service provider, Session Telecoms is subject to additional legal obligations. Certain records cannot be disclosed in terms of:

• The Electronic Communications Act

• The Regulation of Interception of Communications Act (RICA)

• The Cybercrimes Act

• ICASA licence conditions and regulatory requirements

This includes restrictions on:​

• Network infrastructure and configuration data

• Traffic and communication records

• Lawful interception capabilities

Protection of Personal Information

Session Telecoms processes personal information in accordance with POPIA. We collect and use personal information for:​

• Providing services

• Managing customer and supplier relationships

• Legal and regulatory compliance

• Security and fraud prevention

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We implement appropriate safeguards to ensure data confidentiality, integrity, and availability.

Remedies

If your request is refused, you may:

• Lodge a complaint with the Information Regulator

• Approach a court for appropriate relief

PAIA Guide

The official PAIA Guide published by the Information Regulator is available on their website.​

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Need Assistance?

If you need help submitting a request or understanding your rights, please contact us: legal@sessiontelecoms.co.za